04-22-2013 07:05 PM
Hi Im triying restoring the History massages of BBM & Whatsaapp from 9360 to Z10, but Im facing problems in the following
1- how to make a correct backup history for both BBM & Whatsapp?
2- is thet any specific extention files for the backup that is done needed to be used as CSV ,Bak
3- where the location forth both messengers on Z10 that i need to restore the histories files respectivley .
Thanks , I higly appriciate the respone as soon .
04-23-2013 10:39 AM
Welcome to the BlackBerry Support Community.
Backing up and restoring BBM conversation history from a device running BBOS to a BlackBerry 10 smartphone is currently unsupported.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!
04-24-2013 12:02 PM
Thanks for the information, kindly, what do u mean is currently unsupported !! , are they going the working on this problem as firmware..!! Its disappointed to use the new blackberry Z10 and facing this kind of problem, I believe many people rely on BBM and Wahtsapp for business purpose ,so they need the history to be resdtored on Z10, I hope we will have the solution as soon as possible.