Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 3
Registered: ‎02-06-2013
My Device: bb10
My Carrier: vodaphone

Hotmail keeps disappearing

I have tried going into settings and reapplying my password, but it keeps saying 'there was an unexpected error and the operation was cancelled'. 

I have also rebooted the phone twice, which temporarily restores the e-mail, then 10 minutes later, wipes it clean again. 

Any help on this would be much appreciated..

Posts: 94,478
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Hotmail keeps disappearing

For some reason your Hotmail account is becoming disconnected from the Z10 and the server.

  • You might try completely deleting the account from Settings > Accounts.
  • Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.
  • Then setup the Hotmail account again, fresh.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎02-06-2013
My Device: bb10
My Carrier: vodaphone

Re: Hotmail keeps disappearing

Thank you. Vodaphone restored it all to factory settings for me and helped me to back up everything, so hopefully it's okay now. will definitely try your method, if i get further problems.

Thhank you for your response.  Very much appreciated.

Highlighted
Posts: 94,478
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Hotmail keeps disappearing

You're welcome, good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code