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BlackBerry® Z10

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New Contributor
Posts: 7
Registered: ‎04-21-2013
My Device: Z10
My Carrier: Fido

How do I turn off V10 from prefacing ny email address with "Personal"?

I understand from friends that my emails from the BB V10 arrive with my send address as

"Personal name@provider.net".  I don't want it to add the Personal preface, it should just show my email address but I can't find where to tune this off. It is confusing people who aren't certain they should open the email.

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I turn off V10 from prefacing ny email address with "Personal"?

I don't understand, what is this "Personal" ? is not part of the email address?

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New Contributor
Posts: 7
Registered: ‎04-21-2013
My Device: Z10
My Carrier: Fido

Re: How do I turn off V10 from prefacing ny email address with "Personal"?

I think I have found it. In the set up to the email account there was a field labelled "name" that was automatically filled in as Personal. I just thought that indicated that it was an account I had placed in the non-work space but it seems that it results in my email address showing the "Personal" + email address preface as the sender . I don't see it when I compose an email, but that is the way it displays to the recipient . I have deleted the name in the account setup and emailed a friend to confirm that it no longer shows.