05-07-2013 04:23 PM
Hello JacquelineFong and welcome to the BlackBerry Support Community Forums.
Sorry to hear about your BlackBerry Bold but hope you love your new BlackBerry Z10!
Do you know what BBM version your Bold had installed? Did you back up your contacts with an email account or link it to your BlackBerry ID?
Have you ever backed up your Bold using BlackBerry Desktop Software on a computer?