06-11-2013 12:41 AM
After searching high and low on how to reload the OS on my Z10. I found the answer. They say you can do it through BlackBerry Link, but I find that only does a security wipe. They also say, this is the harder way of the two choices, hard? no, easy? yes.
Just make sure, you click update before connecting your Device, then hold the power key, until it switches off and on. You will know if its doing the right thing as the LED will turn Green until its finished updating.