02-08-2013 09:01 PM
i have massive problems with my Z10:
-> Freezing Keyboard or hanging Apps (rarely)
Most problem is Telephone module:
If i try to call some thru BT on my car, and receiver is not responding/or call cannot connect to another phone, the Z10 phone app is completely in hanging mode like:
Call will be end -> but nothing appears
Cannot make a call further -> app let me not type a phone number
So iam not sure if this is a Hardware problem or more software.
Z10 is up2date
But i tried now several time to restore firmware.
I was making security wipe.
Can some help me with a step by step instructions?
This is not working:
-> phone will not found and there is no option to restore.
-> bb link have ot rescue mode or firmware repair
I tried all combinations:
Start bb link without connected phone
-> connect phone in powered off mode
-> bb link did not found / start a update/repair mode
02-08-2013 11:15 PM
As like with the other BB phones I've had, I downloaded the OS in to my PC and installed it for active transfer. Then I ran the Desktop Manaager. In the Manager, I was able to re-load the complete OS.
The security wipe is only wiping your information. This is not an OS re-load.
I have not done this yet with the Z10 using the new Link software. I would think the process is very much the same...
02-09-2013 12:49 AM
02-09-2013 04:21 AM
as i said:
This KB is not working:
I followed up instructions but Software is telling after a short search:
There is no update found.
So iam absolutely not able to reload firmware.
I must do this urgently.
And desktop software is not longer compatible to BB10
02-09-2013 09:10 AM
02-28-2013 03:59 PM
thanks for the help. tried above but eventually got 'INCOMPATIBLE RADIO IMAGE LOADED ON DEVICE' . initially my phone got blackscreen happened cos removed battery whilst security wiping. its uk version z10. would be glad if anybody could help where to download uk firmware.
06-01-2013 10:25 AM - edited 06-01-2013 10:25 AM
Im not an expert on BB.
I did something stupid then ended up with "Incompatible Radio Image Loaded on Device", which would loop from power off to this message every minute. I tried the http://www.blackberry.com/btsc/KB33480 but it did not completely work.
The problem I had was that the phone was in a loop between power off and this message and therefore the update site would not have enough time to detect the PIN. So here is what I did and it worked for me;
- When the screen asked to select the phone, I pulled my battery and plugged the phone in.
- I pressed and HELD the power button for the rest of the entire process
- The screen say an "UNKNWO USB"
- I selected it and the entire process completed successfully
*** don't know if hold down the power key was the trick, but it worked for me. It took about 10-15 minutes.
**bleep** I'm happy. I thought I had bricked it. Hope this works for you.