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BlackBerry® Z10

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Contributor
Posts: 48
Registered: ‎05-12-2013
My Device: Z10
My Carrier: blackberry

I can not Update my z10 os to 10.1

Hi 

I dont know why I can not update my z10 os to 10.1 and show me this Error " Unable to connect to the update server.

Please Check your network connection setting or try again later."

I did everything in network setting but I could not and can't.

 

I need help

 

Thanks  

 

Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: I can not Update my z10 os to 10.1

try another wifi connection or perform the update via BlackBerry Link.

Contributor
Posts: 48
Registered: ‎05-12-2013
My Device: Z10
My Carrier: blackberry

Re: I can not Update my z10 os to 10.1

I have tried other wifi but i couldn't i think because I am in Iran i cant update or using of some features.
Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: I can not Update my z10 os to 10.1


hossein87 wrote:
I have tried other wifi but i couldn't i think because I am in Iran i cant update or using of some features.

yep that could be highly likely.  try using BlackBerry Link via a PC then.

Contributor
Posts: 48
Registered: ‎05-12-2013
My Device: Z10
My Carrier: blackberry

Re: I can not Update my z10 os to 10.1

I would know if i set proxy or vpn is it possible to upload os on z10.
Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: I can not Update my z10 os to 10.1

Yep.
New Member
Posts: 3
Registered: ‎06-02-2013
My Device: BlackBerry Z10
My Carrier: TIM

Re: I can not Update my z10 os to 10.1

BlackBerry Link and WiFi are the possible things to solve your problem.
Fabio Aliprandi | BlackBerry Z10
From BlackBerry Curve 8520, 9320 and Bold 9900.
Contributor
Posts: 48
Registered: ‎05-12-2013
My Device: Z10
My Carrier: blackberry

Re: I can not Update my z10 os to 10.1

Fabio Aliprandi : could you explain about this way and what i have to do ?

Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: I can not Update my z10 os to 10.1

Download and install BlackBerry Link to your PC.

Contributor
Posts: 48
Registered: ‎05-12-2013
My Device: Z10
My Carrier: blackberry

Re: I can not Update my z10 os to 10.1

from where I can download this software for mac "ApploaderWebSL-Upgrade"?

because this software can help me for update