06-10-2013 04:17 AM
I did black berry z10 OS (10.1.0) update with latest one. After that I am facing the problem that I can not hear an incoming (or if I am making a call) or outgoing call.
please help me to resolve this issue.
06-11-2013 04:01 PM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the issue you are experiencing with hearing incoming calls on your BlackBerry Z10 smartphone.
If you switch to speakerphone when the call is received, are you still unable to hear anything?
If not, please contact your mobile service provider for further investigation.
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