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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎06-10-2013
My Device: Black berry Z10 STL100-1
My Carrier: Star link

I can not hear an incoming (or if I am making a call) or outgoing call.

I did black berry z10 OS (10.1.0) update with latest one. After that I am facing the problem that I can not hear an incoming (or if I am making a call) or outgoing call.

please help me to resolve this issue.

 

Regards,

Shakeel

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: I can not hear an incoming (or if I am making a call) or outgoing call.

Hello mshakeel,

Welcome to the BlackBerry Support Community.

 

Thank you for your question regarding the issue you are experiencing with hearing incoming calls on your BlackBerry Z10 smartphone.

 

If you switch to speakerphone when the call is received, are you still unable to hear anything?

 

If not, please contact your mobile service provider for further investigation.

 

Thank you.


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