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BlackBerry® Z10


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New Contributor
Posts: 2
Registered: ‎06-15-2013
My Device: z10
My Carrier: wind

I can't open my profile to change my status

Hi 

I have blackberry z10  I can't open my BBM profile when ever i do it it stuck and I want change my  status

so how I can i fix it Plz help me 

Guru III
Posts: 32,249
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: I can't open my profile to change my status

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.


 




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Highlighted
New Contributor
Posts: 2
Registered: ‎06-15-2013
My Device: z10
My Carrier: wind

Re: I can't open my profile to change my status

I did what you said but still it does not work 

so i formated my phone and created new account and it works now

so does that mean the problem was with the old account or the device itself 

thanx for ur answer

New Member
Posts: 1
Registered: ‎07-16-2013
My Device: Blackberry Z10
My Carrier: Vodacom

Re: I can't open my profile to change my status

Hi please let me know what account did you create to sort the issue?  I have the same issue with my Z10, and its frustrating.  I try to open the display name/status/pic and my bbm hangs. Smiley Mad