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BlackBerry® Z10

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New Contributor
Posts: 8
Registered: ‎06-12-2013
My Device: Blackberry z10
My Carrier: zain sa

I need help!!!!!!!!

Hello
I need help to fix my BlackBerry z10
I can't open my BBM profile at all
So i can't change my status or anything else for a month now!
It really annoying because if i tried to open it the whole BBM shuts down
Please help me
Posts: 95,159
Likes: 24,499
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need help!!!!!!!!

All you need to do it is to open BBMessenger and touch your picture or status line at the top of the screen.

 

How are you doing it?



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New Contributor
Posts: 8
Registered: ‎06-12-2013
My Device: Blackberry z10
My Carrier: zain sa

Re: I need help!!!!!!!!

I can't do that, it won't open
Posts: 95,159
Likes: 24,499
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need help!!!!!!!!

Ok, nothing happens when you touch, no freezing, it doesn't happen, absolutely nothing.

 

Touch your TOP EDGE power button  and hold it a couple seconds and touch RESTART at the bottom, and then return to BBM and try again.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 8
Registered: ‎06-12-2013
My Device: Blackberry z10
My Carrier: zain sa

Re: I need help!!!!!!!!

I've tried that many times
When i touch the status the BBM get hanged then i have to close it from the recent page and open it again
Posts: 95,159
Likes: 24,499
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need help!!!!!!!!


nora-ad wrote:

When i touch the status the BBM get hanged then i have to close it from the recent page and open it again

Can you explain what you mean there?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎06-12-2013
My Device: Blackberry z10
My Carrier: zain sa

Re: I need help!!!!!!!!

The BBM get hanged and freeze i can't do anything except getting out to the menu
Posts: 95,159
Likes: 24,499
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need help!!!!!!!!

what menu? Could you please be explicit about what you do?

 

Do you swipe up from the bottom edge of the bezel to minimize BBM and go the Hub?

Or the menu found when swiping down from the top edge?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎06-12-2013
My Device: Blackberry z10
My Carrier: zain sa

Re: I need help!!!!!!!!

When the BBM freezes the only thing I can do swipe from bottom to up to exit
Posts: 95,159
Likes: 24,499
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need help!!!!!!!!

I still don't understant this. I haven't seen other issues of BBM freezing. Perhaps this will be fixed for you in a coming OS update, OR , if you want to wipe and reload the OS, let me know, I will give you directions for that. You will need a PC.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code