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BlackBerry® Z10

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Contributor
Posts: 14
Registered: ‎12-06-2013
My Device: Z10
My Carrier: T-Mobile
Accepted Solution

IMPORT/EXPORT CONTACTS FROM BBB FILES TO VCF OR TEXT FILES

I had a blackberry Z10 (unlocked version) that was faulty and it was replaced with another blackberry Z10 (also unlocked). Because the OS versions are different, i cannot restore my contacts from the former one into the new one. Blackberry said this is due to the difference in OS versions. I downloaded an app from bb world that imports/exports contacts but can only import text or vcf files and not bbb files.  I downloaded blackberry backup extractor but was disapointed to see that BB 10 backups are not supported yet. Please i need help with transfering my old contacts from my old bb z10 unto my new bb z10. i use a windows 8 hp laptop.

 

Thanks

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: IMPORT/EXPORT CONTACTS FROM BBB FILES TO VCF OR TEXT FILES

Do you still have the old phone ?  If so can it be used at all ?

Contributor
Posts: 14
Registered: ‎12-06-2013
My Device: Z10
My Carrier: T-Mobile

Re: IMPORT/EXPORT CONTACTS FROM BBB FILES TO VCF OR TEXT FILES

No I don't have it anymore. I had it returned to BlackBerry. I only have the backed up contacts
Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: IMPORT/EXPORT CONTACTS FROM BBB FILES TO VCF OR TEXT FILES

Where are they backed up ?

Contributor
Posts: 14
Registered: ‎12-06-2013
My Device: Z10
My Carrier: T-Mobile

Re: IMPORT/EXPORT CONTACTS FROM BBB FILES TO VCF OR TEXT FILES

Documents folder on my laptop
Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: IMPORT/EXPORT CONTACTS FROM BBB FILES TO VCF OR TEXT FILES

So I guess you never backed up your phone using BlackBerry Protect, or did you.

If you did you can install your contacts from there.

If you did not, think about doing it for next time.

 

Read all this page, it is not much to read:      http://worldwide.blackberry.com/ap/protect/

 

If you never enabled BB Protect you should.  Go to:  Settings, BlackBerry Protect, Turn On and you need to turn On Location Services also.

Contributor
Posts: 14
Registered: ‎12-06-2013
My Device: Z10
My Carrier: T-Mobile

Re: IMPORT/EXPORT CONTACTS FROM BBB FILES TO VCF OR TEXT FILES

No I did not. But thanks
Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: IMPORT/EXPORT CONTACTS FROM BBB FILES TO VCF OR TEXT FILES

[ Edited ]

Your Welcome...........Good Luck !!!