Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
Contributor
Posts: 15
Registered: ‎04-24-2013
My Device: Z10
My Carrier: Verizon

Icons, missing, icons not responding, hub missing

Verizon Z10....Today i noticed my clock icon, weather, icon, and several others have disappeared from my home screen. None of the remaining icons will respond or open except the search icon. When i try to access anything from the search icon, the only one that will open is the settings. I tried updating the OS but it never moves, I left it overnight and there was no progress.

New Member
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Icons, missing, icons not responding, hub missing

Have you tried reloading OS using the "internet explorer" method?

 

http://crackberry.com/how-reload-os-blackberry-z10-or-blackberry-q10

Contributor
Posts: 15
Registered: ‎04-24-2013
My Device: Z10
My Carrier: Verizon

Re: Icons, missing, icons not responding, hub missing

no, how do you do that?

Contributor
Posts: 15
Registered: ‎04-24-2013
My Device: Z10
My Carrier: Verizon

Re: Icons, missing, icons not responding, hub missing

just noticed the link..

 

Contributor
Posts: 15
Registered: ‎04-24-2013
My Device: Z10
My Carrier: Verizon

Re: Icons, missing, icons not responding, hub missing

tried it, but it keeps stopping and giving me the  "A fatal error has occurred while updating your device's software. Please try again" message. im just going to return it and get a new one, not worth the hassle

New Member
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Icons, missing, icons not responding, hub missing

OK, but I have read of some people having success trying a few times with this method.