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BlackBerry® Z10


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New Contributor
Posts: 3
Registered: ‎03-13-2013
My Device: Z10
My Carrier: Movistar Argentina

Issue to connect to Mobile Network after long wifi connections

I have a Z10, version 10.0.9.2372.

After i'm connected long time to WI-FI networks, i could not connect to Mobile Network, untill i reset the device. Once is reseted, it works just fine. Any Idea?

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Issue to connect to Mobile Network after long wifi connections

Hey mixtrader,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

We are currently investigating this issue, we will need to gather some logs from your BlackBerry Z10.  Please contact your network service provider and ask to be transferred to BlackBerry.

 

I aprreciate your patience.


-ViciousFerret


 


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Highlighted
New Contributor
Posts: 3
Registered: ‎03-13-2013
My Device: Z10
My Carrier: Movistar Argentina

Re: Issue to connect to Mobile Network after long wifi connections

Thanks ViciusFerret! So i need to wait till next OS Update to fix this issue?

 

Regards