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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎01-06-2014
My Device: All Models
My Carrier: Vodafone

Join Call was Unsuccesful

I have one BB Z10 which will not merge calls, it returns:

"Network Error - Join Call was unsuccesful", i have updated the IOS software on this unit, i have also wiped and re-provisioned the unit for the end user, i still have the same issue. This is the only user with this issue, all other users do not have this issue. All users have the same policies applied via BES 10. I have called Vodafone and they are no restrictions on the account. Next step is to try this users SimCard in another Z10, in order to prove it is some sort of phone setting. Please help