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BlackBerry® Z10

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Forums Advisor III
Posts: 1,391
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Keyboard input not working

I am wondering if anyone contacted Blackberry support, and present the problem for them to troubleshoot.

 

Another step I would take is to re-install the operating system.  We have a number of these Z10 phones, and we are not having any issues with them.

 

 

 

Jerry G.
Contributor
Posts: 12
Registered: ‎02-16-2013
My Device: Z10
My Carrier: Rogers

Re: Keyboard input not working

Steps to reproduce:

 

  1. Ensure SettingsLanguage and InputSpell CheckIgnore Words with Numbers is set to Off
  2. Compose a new SMS or BBM (possibly email as well)
  3. Type the following or anything of this nature (I will set a meeting for March 9th and it will be great)

This should cause the keyboard to lock out.

 

Currently running: Z10STL100-3 / 10.0.10.672 (The Rogers 10.0.10.85 update, but it was happening before the update as well)

New Contributor
Posts: 6
Registered: ‎02-22-2013
My Device: Z10
My Carrier: Rogers

Re: Keyboard input not working

BlackBerry is aware of the bug, my friend who works there confirmed it for me.

New Member
Posts: 2
Registered: ‎03-08-2013
My Device: Z10
My Carrier: O2

Re: Keyboard input not working

Glad they are aware. Affects social media sites like twitter and FB. Fed up rebooting.
New Contributor
Posts: 6
Registered: ‎02-22-2013
My Device: Z10
My Carrier: Rogers

Re: Keyboard input not working

Just turn the "ignore words with numbers" setting to ON, and you won't get the error.

 

 

Contributor
Posts: 12
Registered: ‎03-13-2013
My Device: Z10
My Carrier: China Mobile

Re: Keyboard input not working

Please i have problems with my new BB Z10 , my Keyboard is malfunctioning .. please can any one advise on how i can fix this .. Black berry please what can i do , its fraustrating , i use my phone for work and right now its the most anoying gadget right now .. i cant send emails properly , txt or bbm , its slows me down ..

New Member
Posts: 2
Registered: ‎03-08-2013
My Device: Z10
My Carrier: O2

Re: Keyboard input not working

The 10.0.10.90 software update seems to have solved the problem for me.
Contributor
Posts: 12
Registered: ‎03-13-2013
My Device: Z10
My Carrier: China Mobile

Re: Keyboard input not working

I am in China , i have been waiting for the latest update for bb z10 , but nothing yet till now .. i have been to software updates - check for new updates and nothing yet, it says i am up todate , i am currently using version 10.0.9.2372 .. would be nice to get an update to see if some few thing would change .. please kindly advise , what can i do to get this new update ..

New Contributor
Posts: 6
Registered: ‎02-22-2013
My Device: Z10
My Carrier: Rogers

Re: Keyboard input not working

Jones50: what's the problem that you're having with the keyboard?

Contributor
Posts: 12
Registered: ‎03-13-2013
My Device: Z10
My Carrier: China Mobile

Re: Keyboard input not working

My keyboard botton automatically comes up with Capital latters, I only have this problem on the rare sides of my keyboard, the right side and the left side, which is botton P L back space SEND , Q A Shift  ?123, all malfunctioning, when am typing and I click any of the previous bottons I mentioned, they automatically press down and come up with Capital letter option, back space automatically press down and delete all the messages I typed , my space bar corrects the wrong thing .. And I don't know how to stop my space bar from correcting what I am typing , its like once I press these letters they freeze and come up with other options ... Even my send button . It is so frustrating , I have been waiting for my BB for almost 2 months and finally I got it and I can't seem to work it it , I am a boss with 20 staffs and its annoying that I can't communicate my device properly .. Reply emails , calendars and reply txt messages .. . Please kindly tell me how I can fix this . i am thinking its the touch screen on that side of the screen that has a problem ...