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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Telus

Keyboard not appearing on password unlock screen

If my BB has been locked for a little while and then I go to use it, the keyboard won't appear. The cursor appears in the entry box, but no keyboard. So, I have to pull out the battery and reboot, which is super frustrating. I don't want to have to reboot my phone everytime I need to use it!  


Anyone else having this problem and/or know what might be wrong?

Forums Advisor III
Posts: 1,432
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Keyboard not appearing on password unlock screen

When you touch the prompt area where the cursor is flashing, you don't get the keyboard???


Try sweeping two fingers up from the bottom at the same time as to draw up the keyboard. If you cannot understand what I mean, look in the instruction sheet about your phone in the keyboard section. If this does not work, get in touch with Blackberry support.

Jerry G.
New Contributor
Posts: 5
Registered: ‎02-15-2013
My Device: Z10
My Carrier: Telus

Re: Keyboard not appearing on password unlock screen

JerryG hit it on the head.


This happened to me the other day and was quite fustrating, 2 finger swipe from the bottom brought up the keyboard and now it stays up like normal.

New Member
Posts: 1
Registered: ‎01-02-2015
My Device: Blackberry Z10
My Carrier: 3

Re: Keyboard not appearing on password unlock screen

I already tried to take the battery out, restarted it, swipe it from any angles but still can't make the keyboard appear..

help me.. T_T