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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎04-25-2013
My Device: Z10 and Playbook
My Carrier: AT&T

Keyboard on Z10 not working - HELP!

I am trying to adore my new Z10 that i've had for 2 days. BUT the keyboard keeps crashing.  It will pop up, I can type on it and nothing shows up in the text box. Once it goes it doesn' t work in anything - email, FB, texts etc. Turning it off and taking out the battery fixes it temporarily but after an hour or so it stops working again. I've rebooted it 5 times already today. I feel like I shouldn't have to do this with my brand new phone. Smiley Sad What should I do?

Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Keyboard on Z10 not working - HELP!

No, you should not have these issue with a new Z10.

 

From the homescreen, swipe from the top edge down to Settings > About.

What is the OS release installed on the device?

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New Contributor
Posts: 3
Registered: ‎04-25-2013
My Device: Z10 and Playbook
My Carrier: AT&T

Re: Keyboard on Z10 not working - HELP!

The software release is 10.0.10.88. It crashed once already this morning. 

Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Keyboard on Z10 not working - HELP!


jennjm wrote:

The software release is 10.0.10.88. It crashed once already this morning. 


That's the latest.

 

How's it going now?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎04-25-2013
My Device: Z10 and Playbook
My Carrier: AT&T

Re: Keyboard on Z10 not working - HELP!

Actually kept happening and I took it back to AT&T yesterday.  Since I was within their 14 day window, they just gave me another new phone.  New, new one is working great!  Now if Blackberry would restore Bridge to what I had with my Torch, things would be close to perfect! 

 

Thanks for your help!