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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎02-06-2013
My Device: z10
My Carrier: rogers

Keyboard problems backspace delete all text

when i send text and go to delete or backspace one letter it will delete entire line or all text in the textbox. even now as i type this and attempt to backspace it jumps up to title and will not allow me 2 delete in this box.

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Keyboard problems backspace delete all text

Hey HudsonCory,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Does this only happen if you're using the browser or does it happen in emails or SMS messages?  Also what version of BlackBerry 10 are you using?  You can get this info by going into Settings>About.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 3
Registered: ‎02-06-2013
My Device: z10
My Carrier: rogers

Re: Keyboard problems backspace delete all text

It happens in both browser and small. Haven't written Manny emails yet so haven't encountered it there yet. most evident in small. I'm running 10.0.9.348

New Contributor
Posts: 9
Registered: ‎02-07-2013
My Device: z10
My Carrier: telus

Re: Keyboard problems backspace delete all text

if magnification is on, shut it off.... I dont know why, i just read it somewhere and it works, although i WANT magnify to be on at all times, my eyes are horrible. and i text a lot and with texting a lot comes a lot of deleting one letter at a time, seldom entire messages
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Keyboard problems backspace delete all text

Thanks for the quick reply.

 

I am unable to reproduce the issue.

 

Is there any other sites you can provide that this is happening to so I can try and replicate the issue?  


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

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New Contributor
Posts: 9
Registered: ‎02-07-2013
My Device: z10
My Carrier: telus

Re: Keyboard problems backspace delete all text

turn on magnification Vincent.. you'll see. Sorry to troll or hijack, but i think this will show you what the OP and myself both are experiencing.
New Contributor
Posts: 9
Registered: ‎02-07-2013
My Device: z10
My Carrier: telus

Re: Keyboard problems backspace delete all text

and that right there is how good my eyes are. Viscious, not Vincent! Sory!
New Contributor
Posts: 3
Registered: ‎02-06-2013
My Device: z10
My Carrier: rogers

Re: Keyboard problems backspace delete all text

It still appears to happen with and without magnification on for me.

New Contributor
Posts: 9
Registered: ‎02-07-2013
My Device: z10
My Carrier: telus

Re: Keyboard problems backspace delete all text

you're going to settings>accessibility>magnify mode>off ?When i shut it off, the repeating backspace stops. I found that info on crackberry.com but nothing more.
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Keyboard problems backspace delete all text

Hey HudsonCory,

To further investigate the root cause of the issue we are going to need to extract some logs.  Contact your network service provider and asked to be transfer to BlackBerry so we find the root cause.

 

Thank you.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!