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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎04-08-2013
My Device: Blackberry Bold
My Carrier: T Mobile

Lack of support at T Mobile Stores

My whole family are BB users. Wanted to upgrade. Went to 2  T mobile stores in NJ. First Rep couldn't use the phone. Stated didnt know how.  2nd store said BB was locked up and couldn't take it out. Then said "Honestly not many of our employees like the BB so not many know a lot about it".  So discouraged! 4 upgrades that may now go to I phones.  Blackberry should be outraged by T Mobiles lack of knowledge and support of this new product.

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lack of support at T Mobile Stores

I agree!


Tell your friends to forge on and get one anyway!

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Trusted Contributor
Posts: 210
Registered: ‎03-17-2013
My Device: Z-10
My Carrier: T-Mobile

Re: Lack of support at T Mobile Stores

Local T-Mobile store here sold me mine on the first day and the rep who did so had been playing with their store demo unit for what appeared to be a few days (he definitely knew his way around it.)


They sold out of their entire initial order in about 3 hours.....

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New Contributor
Posts: 2
Registered: ‎04-08-2013
My Device: Blackberry Bold
My Carrier: T Mobile

Re: Lack of support at T Mobile Stores

Well I guess you lucked out and that's great but my point is that Blackberry wants to sell these phones and there should be someone in EVERY store who can take the phone out, use it and promote it.  As a longtime blackberry user it's discouraging.  And I am posting here because I think Blackberry should be outraged to do something about it.

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Lack of support at T Mobile Stores

Or maybe TMO should be outraged? Consider...BlackBerry has already made their money selling to TMO...now it's up to TMO to sell to end users and make their profit.

Occam's Razor nearly always applies when troubleshooting technology issues!

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