Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
Contributor
Posts: 14
Registered: ‎03-30-2013
My Device: z10
My Carrier: MTN

Light sensor

Hello..

 

Unfortunately I have a new problem with Z10

 

when I wanna make call light sensor doesn't work and monitor stays on... Smiley Sad

 

anybody knows what's the problem and a solution??

 

Thank you Smiley Happy

Highlighted
Guru II
Posts: 21,621
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Light sensor

Have you rebooted the device by removing the battery? If you've already done that then let's test the proximity device on the sensor before we go any further.

Here are some instructions on how to use the BlackBerry Virtual Expert (BBVE)

There is a test in there for the proximity sensor under "sensors." Go through all the tests and see if everything passes.

http://helpblog.blackberry.com/2014/01/introducing-blackberry-virtual-expert-for-blackberry-10-os-10...

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!