05-05-2013 02:36 PM
I currently have Link 22.214.171.124 and it says that there is an update available. I am running Win 7 64-bit
I select to install it and part way thru the install I get the following error and the upgrade is backed-out.
Error 1723. there is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action
Solved! Go to Solution.
05-07-2013 02:47 AM
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB12376
Please note: It will state BlackBerry Desktop Software in this KB article but it will resolve the issue for BlackBerry Link.
Let me know if you have any more questions.
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Click Accept as Solution for posts that have solved your issue(s)!
06-05-2013 09:32 AM