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BlackBerry® Z10

Trusted Contributor
Posts: 232
Registered: ‎11-19-2010
My Device: Z10, Playbook
Accepted Solution

Link software update problem

I currently have Link and it says that there is an update available. I am running Win 7 64-bit


I select  to install it and part way thru the install I get the following error and the upgrade is backed-out.


Any suggestions?


Error 1723. there is a problem  with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action




Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Link software update problem

Hey taylor-tomt,


Thanks for the question.


Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB12376


Please note: It will state BlackBerry Desktop Software in this KB article but it will resolve the issue for BlackBerry Link.


Let me know if you have any more questions.






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Trusted Contributor
Posts: 232
Registered: ‎11-19-2010
My Device: Z10, Playbook

Re: Link software update problem

I actually just went onto the BB website and downloaded the latest Link software (instead of trying to upgrade thru my existing Link).


It appears to be working fine now.

Posts: 12
Registered: ‎04-08-2013
My Device: Blackberry Z10
My Carrier: Bell

Re: Link software update problem

my version of Link is the software always thinks there is an update to install. when i choose to install, it goes through the motions and then wants to upgrade the software on my BB Z10. the version it wants to install there is always