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BlackBerry® Z10

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Contributor
Posts: 20
Registered: ‎07-20-2013
My Device: Blackberry Z10 STL100 -2
My Carrier: Telia

Locked pin-code

I have an error on my screen that says that the device pin-code is blocked, i bought my Z10 from expansys and i have the reciept, i can only make emergency calls now, i have talked to my serviceprovider and they say that Blackberry must have locked my pin. How can i fix this?

Thanks in advance

Regular Contributor
Posts: 56
Registered: ‎07-14-2013
My Device: Blackberry Z10
My Carrier: Jazztel Spain

Re: Locked pin-code

I have the same issue!! Exactly the same, it started this morning.

 

Please, help!!

Contributor
Posts: 20
Registered: ‎07-20-2013
My Device: Blackberry Z10 STL100 -2
My Carrier: Telia

Re: Locked pin-code

I hope they solve it quickly, i need my phone at work

Regular Contributor
Posts: 56
Registered: ‎07-14-2013
My Device: Blackberry Z10
My Carrier: Jazztel Spain

Re: Locked pin-code

Mee too!!

Blackberry should be very careful with this issues since this is not the first one and they may lose lots of clients (including me)

Contributor
Posts: 20
Registered: ‎07-20-2013
My Device: Blackberry Z10 STL100 -2
My Carrier: Telia

Re: Locked pin-code

I agree, i went from iPhone 5 to Z10 and i start to regret that now

Regular Contributor
Posts: 56
Registered: ‎07-14-2013
My Device: Blackberry Z10
My Carrier: Jazztel Spain

Re: Locked pin-code

Dude, me too. I had an Iphone 5 and i decided to give a chance to BB.

Iphone is quite boring but it never fails!!

 

Need my phone back Smiley Sad

Contributor
Posts: 20
Registered: ‎07-20-2013
My Device: Blackberry Z10 STL100 -2
My Carrier: Telia

Re: Locked pin-code

I guess we have to sit and wait for a solution or an answer Smiley Sad

Highlighted
Regular Contributor
Posts: 56
Registered: ‎07-14-2013
My Device: Blackberry Z10
My Carrier: Jazztel Spain

Re: Locked pin-code

We dont need an answer, we need a solution!! Smiley Sad
New Contributor
Posts: 7
Registered: ‎07-20-2013
My Device: BlackBerry Z10
My Carrier: Life Ukraine

Re: Locked pin-code

I had the same problem at the same time: today morning my new BB Z10 (I'm using it only for last 5 days) failed to start with 'Device Pin Blocked' message.

 

I found 2 possible reasons, were discussed on forums:

a) Device was locked after installing beta software update

b) Device was bought by eBay and failed to start, because was added stolen\lost list.

 

The both problems was redirected from forums to BB support: help@blackberry.com.

 

Not sure we will find solution on this forum. Probably make sense to call BB customer support and try to find the reason..

 

P.S.

As I understood reading forums, this is normal practice of BB to block lost ( .. dev ?? etc ??... ) devices.

Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Locked pin-code

Did you check out the other topic here about the same issue? You can run your imei number on a couple of services online to see if it's blocked due to theft.