11-07-2013 03:39 AM
Yeah, I've got the same issue. I'm from Finland and I bought my phone from an internet auction. The guy who sold it to me had certification that said that he won it from Cubio (maybe the only BB retailer in Finland) and the box was sealed. Now I don't think that my phone is stolen, but the devices pin got locked aswell. The guys at Cubio can't do anything and it seems that BlackBerry can't either do anything about fixing these f****ng phones. How can these phones have the same problem all over the world and theres nothing clearly wrong with them ? So anyways has any1 got this thing fixed yet?
11-07-2013 08:34 AM - edited 11-07-2013 08:39 AM
OK, let me give you all my best thoughts about this issue.
1) If you have a phone with a blocked PIN (or IMEI) the most likely cause is the phone has been reported lost or stolen. If you have a phone with a carrier's brand, some carriers themselves are now reporting phones as stolen if a customer walks out on a contract with that carrier and the phone has not been fully paid for. If this is the case you must go to your seller first as it's their responsibility to sell you a phone that works.
2) Sometimes several phones are reported by different customers in the same region as being suddenly blocked. This is probably because of the way the system for reporting lost/stolen phones is done and not because BBerry has done something weird in that region. Again, your first line of recourse is your original seller.
3) Just because a phone arrives in a sealed box, doesn't mean it isn't stolen. Recently a large number of BBerry Z10s was stolen from a distribution warehouse. All those phones were new and sealed -- and all reported stolen. Some of the OS updates contain a data base of stolen phones, so some have reported the PIN blocked after updating.
4) There is a very slight chance that some kind of error is causing the phone to be locked. There was only one, however, that I've seen on this forum who claims that to be the case and that BBerry sorted it. But when asked for details none were forthcoming. However, I have also read of a very rare issue with a bad SIM that can cause this error. In fact it wasn't just on BBerry phones. So you might try replacing the SIM with another you have. But... it's a rare issue.
5) Theoretically your phone may have been blocked in error. I still suggest, if you believe this, you open the issue with your original seller. However, it would also be a good idea to contact BBerry and make your case. You should also contact your carrier to see if they blocked it in error.
I doubt anyone wants to hear this, but the vast majority of PIN/IMEI blocked phones are lost or stolen. Not the result of an error with a carrier or BBerry.
11-08-2013 01:01 PM
Yeah, but I got it working by booting to factory adjustments, or whatever its called, but anyways it was working. I even downloaded an update to it and then just out of nowhere it stopped working again. The very same blocked pin. I don't know what's up with this god **bleep** phone, but clearly it just does whatever it wants. Why doesn't BlackBerry have an email address to contact about these things? I'm supposed to create a Twitter account to get it working? Pathetic.And they are also selling these phones all over the Europe and don't even have a service number that works here? I'm really disappointed shouldn't ever have bought one of these crappy phones.
11-08-2013 03:19 PM - edited 11-08-2013 03:20 PM
"Yeah, but I got it working by booting to factory adjustments, or whatever its called, but anyways it was working. I even downloaded an update to it and then just out of nowhere it stopped working again."
Right, read #3 in my post above. Probably what happened is you updated to an OS that contained a current list of PIN blocked phones. So, as soon as you update, it's blocked again. If so, that means your phone was reported lost or stolen. You can get as angry as you like with BBerry, but you should direct your anger to the person who sold you the phone.
11-11-2013 03:03 PM
Ok, so why did it start working again at one point maybe after a week or two after it 1st gave me the locked pin message and then stopped working again later. I didn't do anything to it in that time and neither did anyone else. And now I've managed to go online with it without the sim-card and I've logged in to BB protect or whatever that was to check if it really was stolen and whatnot. So why doesn't it block the phone when I'm using it without any sim-card?
11-11-2013 03:12 PM
11-11-2013 04:21 PM
Ok, so it could be about the SIM? I'm right now using blackberry protect it's on my name and its linked to my phone. The phone is working right now without any sim-card. I've tried it with my friends sim, but he has the same operator as I do, so could it be the whole operator that this phone rejects?
11-11-2013 04:55 PM