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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎10-11-2013
My Device: Z10
My Carrier: Vodafone

Login information for POP server

I keep getting the message "Your login information for POP server [mail.btinternet.com] has changed or is incorrect. Please check your account settings."

When I re-enter my password it works but within a day or two I keep getting the same message?

Can anyone help resolve the annoying problem?

Posts: 95,510
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Login information for POP server

I've had that a happen a few times, and it normally goes away and quits happening.

 

If it persists, delete the mail account, reboot and enter the account again.



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New Contributor
Posts: 2
Registered: ‎10-11-2013
My Device: Z10
My Carrier: Vodafone

Re: Login information for POP server

I will try it - thanks
BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: Login information for POP server

If you have multiple devices connecting to the pop account it will currently get disabled if it is busy when the BlackBerry tries to connect:

 

KB33834