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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎03-21-2013
My Device: Z10
My Carrier: Rogers

Losing my laptop internet and vpn connection when connecting Z10 with USB cable

Hi All.

 

When I plug my Z10 into my laptop I lose my VPN connection then my internet connection.

 

Any suggestions?

 

thx

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Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Losing my laptop internet and vpn connection when connecting Z10 with USB cable

Hello,

 

At present, there are various issues related to PC's running a VPN and BB10 devices/Link. You can search the public KBs for various articles that discuss the problem, hopefully finding one applicable to your situation:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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