11-03-2013 08:17 AM
I lost my new BB Z10 and didn´t download the BB Protect App yet. I know, that I activated some 'protect thing' in the settings menu but I have no idea how to handle it now.
Please help. Thank you.
Solved! Go to Solution.
11-03-2013 03:09 PM
11-03-2013 05:29 PM - edited 11-03-2013 05:31 PM
In order to "see" the phone under BBerry protect the phone must be on a wifi or cell data network. (Can't be turned off). If you see it you will have the option to wipe. If you had set a device lock, after trying to access the phone 10 + times, the phone will wipe. But the phone will then function. You cannot destory the phone. Also, if you did not lock your SIM, you need to call your carrier and have them kill the SIM card. Then if you give them your IMEI # they (should) black list the phone so it can not be used again.