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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎01-30-2014
My Device: BlackBerry Z10
My Carrier: OS10

Lost Torch To Z10

How would I retrieve my contacts that I backed up on BlackBerry Protect.. I lost my torch ND now have a Z10.. BB-Link and Device switch require both phones present.... Tapping the restore on my BlackBerry Protect app didn't work either... What To Do???
Posts: 95,517
Likes: 24,547
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost Torch To Z10

1. If you have previous backup of the Torch, made to the PC using the BlackBerry Desktop software, you can restore that backup to the Z10. Once the Z10 has connected, click on the RESTORE tab, and then in the popup box, on restore from legacy device and choose the backup to restore.


or, 2. disconnect from the USB cable, and on your Z10 > open your Settings > BlackBerry Protect > Restore. It allows a one-time transfer of your previous Protect backup data to your Z10.

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