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BlackBerry® Z10

Posts: 1
Registered: ‎10-17-2013
My Device: Z10
My Carrier: Koodo

Lost my contacts

Hi. I recently synced my contacts. When I did this I have lost 90% of my contacts. I had the box checked to notify me if I was to lose any data on my computer or device and it does not seem to have worked. I have my phone set to sync with an outlook account. I have a recent backup so I restored to that backup but it did not work. I assume the contacts were lost prior to that backup. I have an older backup from July that I should be able to restore the contacts from but I do not want to restore that entire backup given it is 3 months old. Can I access that backup to look at my contacts without having to restore from it? I went online and downloaded blackberry restore but it says it does not support bb10. I have a Z10 phone.



Regular Contributor
Posts: 74
Registered: ‎08-24-2013
My Device: Z10
My Carrier: Relaince

Re: Lost my contacts

[ Edited ]

Sorry . This is serious compatibility problem

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Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Lost my contacts

Hey dexter2001,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I'm sorry but you can not access the backup data, unless you restore it to your BlackBerry smartphone.


Let me know if you have any more questions.





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Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10
My Carrier: T-Mo USA

Re: Lost my contacts

[ Edited ]

As a side note, there apps avail on BBerry World that allow you to back up your contacts to the device, SD card or even to your computer.

Posts: 95,816
Likes: 24,597
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost my contacts

Such as Intouch Contacts, PIM Backup & others.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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