09-02-2013 12:30 PM
Rogers Z10 ever since last update 10.1.0.4181 I can't send or receive MMS pics I get a message General problems , tried restore and still no luck , Rogers replace my Z10 and no changes still get MMS general problems , please help.
09-04-2013 03:13 PM
Hello ralphv and welcome to the BlackBerry Support Community Forums.
Go to Settings>Network Connections>Mobile Network and turn off Data Services.
Reboot your device. After the reboot, turn your Data Services back on.
Are you able to send a MMS?
09-04-2013 06:22 PM
Ever since downloading 10.1.0.4181, I have not been able to receive images via text messages. All I get is a message stating that a message is waiting and to click on the "Download Now" button. The only thing that happens when I click on the button is that the button disappears! No image is visible or downloaded. I checked my file manager and cannot see anything new anywhere. Blackberry please look into this as no one on this forum has a solution that works. The posted fix above did not work, thanks for trying. This is absurd!
10-27-2013 01:15 PM
11-01-2013 09:44 PM
I have been experiencing the exact same thing. I thought the new OS had fixed the problem when it said it fixed a problem with my media license but no such luck. Rogers didn't know how to help. I don't know what else to do.
11-02-2013 09:34 AM
An update to my personal experience with this issue...
So the 10,2 update didnt fix the issue.
I called Rogers and was told that it was a known issue since the 10.1 update.
Rogers method of correcting the issue is to restore the Z10 back to factory defaults (10.0?)
No thank you.
But seriously, this is MMS! How old is this technology?? There should not be an issue to begin with, let alone a long standing one!!!
11-02-2013 02:52 PM
I have my Z10 with Fido, went to the store and the guy at Fido told me my advanced settings were wrong so he changed it. Still didn't worked and wasn't even able to send a text cause of the mistake the guy from Fido did. Did the changes myself and saw that for my Proxy URL was missing :80 at the end of it. Since then, it works perfectly. So I would say:
- check that your Service Center Address has a + in front of the number and that the number is correct
- make sure that you have the correct APN and MMSC URL
- and make sure that you have :80 at the end of the Proxy URL
- Proxy Username and Password are blank.
Hope it helps you guys cause it's been a pain in the a** since I wasn't able to send or receive picture.
11-03-2013 01:09 AM
11-04-2013 09:46 AM
The only way I was able to fix it was to restore from my backup. So basically undo the 10.1 update and then update again with 10.2. Works fine now. Goodluck. BB, love you but get these issues straightened out if you want to hold onto to your fan base and business.