06-19-2013 10:24 PM
When I try to manually sync contacts and calendar I get an error message that says sync unsuccessful. It says CPreferencesManager: Configuration Value for /Preferences/Account_1_65538/DevicePin not set in TransConfig.xml for translator RimBB. I have tried this several times now. I have all my configurations set on the setup. This is the first time I am syncing.
Solved! Go to Solution.
06-20-2013 02:42 PM
Welcome to the support community!
This KB article may provide more information on the synchronization issue you are experiencing. "BlackBerry Link displays the error: Sync was unsuccessful error – “CPreferencesManager:Configuration Value for /Preferences/Account_3_196610/DevicePin not set in TransConfig.xml for Translator RimBB”" KB34453
Let me know if you have any other questions.
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06-22-2013 10:35 PM
Hi there..same problem. You want us to embrace the Z10 and BB Link, yet we find problems such as these that no one seems willing to help us with.. Please rectify this ASAP!
Sync was unsuccessful error – “CPreferencesManager:Configuration Value for /Preferences/Account_1_65538/DevicePin not set in TransConfig.xml for Translator RimBB”.
06-26-2013 10:47 PM
I called technical support and they walked me thru isolating the errors from the log and deleting them to clear the corrupt files. It took about 45 minutes but it cleared up the problem.
06-26-2013 10:49 PM
See my post. I had to contact tech support so they could walk me thru deleting the corrupt files that were causing the error. It worked. It took about 45 minutes to resolve but it worked.
06-26-2013 11:59 PM
appreciate the update on how to ??solve the problem but really each customer should not have to spend a good deal of time with techs to sort it out.(and you were lucky because you found one who knew what to do) . How can a database that was fine to sync from a windows 7 PC via Blackberry Desktop manager 7.1 to a Bold 9900 suddenly be corrupt when using BB link and a Z10? I think that Blackberry needs to find a permanent solution..the cost to the company of thousands of people tying up Blackberry techs all across the world cannot surely be justified versus releasing software that works as it should?? I guess the question begs to be asked..waht happens when the next "corrupt " entry is found by the system??