02-01-2014 11:25 AM
Went to update my Z10 to the latest 10.2.1 release yesterday. It downloaded ok, but an error occurred during the install - it displayed a message with a cancel button. The phone would not allow anything to be selected but allowed the settings app to be minimized. I was unable to select any apps at this time, but could swipe between screens of apps.
Ended up rebooting it. When it came back up it automatically went into install step 2 of 2. Left it alone for a while. When I came back to it, it was flashing the red led in a 1-4 pattern. I tried hard resetting it a few times with the same result. Hooked it up to BlackBerry Link. Link said it was able to connect to it, but reload, etc eventually always came back with a connection error.
After a while fooling around with BlackBerry Link, the phone switch over to flashing the red led twice but only after holding the power button for about 10 seconds.
I tried the autoloader, but it won't connect.
So, I am looking for advice on what to try next.
I'm not sure what the red led flashes mean. Internet searches found that 2 led flashes on the Playbook mean low battery. Not sure if it means the same on BB10.
Thanks for any advice,
02-01-2014 11:33 AM
I think you'll have to try more trial and error. Remove your battery before connecting your phone to Link and try that. Eventually, Link should recognize your phone and see that a proper OS is not installed and will proceed to guide you through the process.
I know you've tried many different things but this will be a matter of try, try again until something catches. In my experience of doing this, eventually something will work but I'm not sure of any one thing to suggest to you at this point.
Keep us up to date.
02-01-2014 12:15 PM
So far, no luck.
I tried several iterations with the battery out. Link comes back after a minute or so and asks to reset the device by holding the power button for 10s. I tried that, not doing it, inserting the battery, etc but Link eventually always comes back that it can't establish a connection with the device...
Any other ideas?
02-01-2014 03:14 PM
You may have to "bypass" the Blackberry Link.... here is how:
02-01-2014 05:40 PM
No luck. The (green) led never comes on.
The only time I see the led flash is after 10 seconds of holding the power button. It will flash red, twice. Or if I have the battery out and connect the USB cable; it will flash red once.
I never see any indications that it is starting to boot.
I tried what you suggested, but the OK button never becomes enabled...
So, still stuck.
Thanks for your help so far,
02-02-2014 06:21 PM
Your battery may be dead or damaged...there is a minimum charge required in the battery in order for any functionality to exist, even when on a charger.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
02-03-2014 12:30 PM
It doesn't appear to be the battery.
I swapped batteries with a neighbor who has a Z10. Her Z10 booted up fine with my battery. My Z10 behaved as before with her almost fully charged battery - no LEDs, no booting, etc.
Her Z10 reported my battery at 28% and it charged to the mid-30s in her phone before we swapped back.
I think that this should rule out the battery. Its looking more and more like the phone itself.
02-03-2014 06:25 PM