Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
03-11-2013 10:58 AM
My message Hub has disappeared!
When I swipe right to get my message Hub it is a black screen.
I have tried clicking on the Text Messages Icon in the main access list and it does open my messages. It does anything.
Anyone else experience this?
Very worrying as I cannot access any of my messages at all.
03-11-2013 11:12 AM
You can try to reload the hub or pull battery and wait 2 minutes and pop it back in. After reboot, give it a minute or two to build the hub.. To reload the hub, move your finger on the top right hand corner of the screen swipe diagonally 5 times and it restarts the hub(tricky at first but easy after you master it).
03-11-2013 11:27 AM
I have the update for over 24 hours. The only thing that happened odd today was I was conferencing a all through the phone. Call was dropped. Went to re-conference and the phone wouldn't add a second line. I re-booted the phone and the call worked fine. When I checked the Hub it was gone....
The device was running very hot when it had the issue with calls.
03-11-2013 11:29 AM
If you have a backup prior to the upgrade then I would restore it to the last full backup. If not, then you are left no choice to do a system restore(BB link) and start from scratch. The system restore will also pull down all the latest updates. But remember you will loose you data if you do this.
03-11-2013 11:39 AM
Device wouldnt connect t BBLink so just did a restore...
It really was just a pure black screen with all messaging related icons dead, with exception of BBM which was working.