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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎08-25-2013
My Device: Z10 STL100-2
My Carrier: Beeline

Microphone not working during the phone calls

[ Edited ]

Hi dear colleagues,

 

I've been using my STL100-2 for 3 weeks and suddenly my microphone stopped working during the phone calls.

It is 100% not a hardware problem because voice input works fine.

 

The microphone works correctly when I turn the speaker on. And when I use the headset as well.

 

What is wrong there? I tried hard reset, flashed my BB to the latest 10.2 and it didn't solve my problem: the other side could not hear me.b

 

Please, help me as I cannot do a very simple thing - make calls on my phone without those freaky tricks.

 

Thank you!

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Microphone not working during the phone calls

Are you sure, you havn't tapped the "Mute" option while making the call?
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New Contributor
Posts: 3
Registered: ‎08-25-2013
My Device: Z10 STL100-2
My Carrier: Beeline

Re: Microphone not working during the phone calls

Yes, i am 100% sure that Mute was not active.


Otherwise, it would not even work with Speaker mode or headset.

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Microphone not working during the phone calls


oregeano wrote:
.....the other side could not hear me.

 

Please, help me as I cannot do a very simple thing - make calls on my phone without those freaky tricks.



If "Mute" option is enabled, the other side will not be able to hear you.

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If my post has helped you, give it a LIKE Smiley Wink
Forums Advisor III
Posts: 1,391
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Microphone not working during the phone calls

[ Edited ]

Make sure the Mute is not turned on.

If you did not find the resolve, try a reset with a battery pull. If the problem persists report it to Blackberry support. They may be able to help you with a software fix. If this is a hardware problem, then the phone will require service.

If your phone is under warranty you should be able to have it serviced under the warranty policy you have.

 

 

Jerry G.
New Contributor
Posts: 3
Registered: ‎08-25-2013
My Device: Z10 STL100-2
My Carrier: Beeline

Re: Microphone not working during the phone calls

Hey,

 

The Mute option was not active all the times.

It is still a problem.

 

Today i was lucky to make some calls without this problem but then it appeared again this evening Smiley Sad

 

Even pulling off the battery and hard reset doesn't help.

 

What is the email of blackberry support?

 

Thanks in advance.

New Member
Posts: 1
Registered: ‎04-27-2013
My Device: PlayBook and Z10
My Carrier: Vodafone

Re: Microphone not working during the phone calls

I have a similar problem, I found that it worked ok after I made a Skype call to the phone or if I called the phone from my playbook using video chat it would seem to start working, then it got worse and I found if I squeezed near the mick it would work ok. I also saw another thread where they had similar problems and solutions were possibly linked to loose screws on the plastic casing around the area of the mic as the author suggests it could be an assembly issue. I plan to check mine when I get to work tomorrow as I have no screw drivers small enough on my person right now. Anyway try it you never know it may give you a clue to the problem.

cheers.....