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BlackBerry® Z10

Posts: 1
Registered: ‎02-16-2013
My Device: blackberry z10
My Carrier: Airtel

Migrating Data from 9780 to Z10..problem

[ Edited ]

Hi Support


I have new Blackberry Z10.


I have followed this document also



i have old BB 9780, i am migrating data from 9780 to Z10


I have connected both the devices and used Link software. 


it was prepared and took backup of 9780 and i want to move the data to z10


i get the error, the image is attached.


even though the device is connected, it keep ask me to conect the device, i removed and connected again

i can see bottom right the device is recognized and the application still shows not connected


any solution, how can i migrate the data of all my email and messages, contacts, pic, media file from 9780 to Z10




Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Migrating Data from 9780 to Z10..problem

Hello balajibhr and welcome to the BlackBerry Support Community Forums.


Sorry to hear you're having an issue transferring your data.


To clarify, you used Link to back up your Bold 9780 and are unable to restore that file to your Z10 using the Switch Device option? 


Are you using Windows? If so, what is your Windows version? Are you using a laptop or a desktop? 


If you were to launch Link and connect your Z10 does it connect to Link or give you an error? 








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New Contributor
Posts: 5
Registered: ‎02-27-2013
My Device: Torch 9800, Z10
My Carrier: Telus

Re: Migrating Data from 9780 to Z10..problem

Had the same problem.  When Link asks me to connect the old phone (Bby 9800) it says it doesn't recognize it. 


As far as I can tell (I'm a 30-year IT Pro), Link just plain doesn't work. 


Windows 7 on an ASUS B43S commercial-grade i5 laptop.  All I've installed is the O/S, minimal ASUS-supplied drivers (no bloatware), and Office 2010 Pro.


I've seen elsewhere on these forums that connecting phone to phone by Bluetooth allows for contacts transfer.  Is this true?

New Member
Posts: 1
Registered: ‎03-04-2013
My Device: z10
My Carrier: claro

Re: Migrating Data from 9780 to Z10..problem

Hi that's actually a nice workaround and easy, just pair the devices, then on the old OS go to options>networks and connections>bluetooth>highlight the z10 on the paired devices>press the menu key and hit transfer contacts. I hope this can help you.