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Contributor
Posts: 33
Registered: ‎09-16-2013
My Device: Z10

Missing preinstalled wallpaper icon (again)

Every few weeks, the BB_Blue.jpgp wallpaper icon within the display settings vanishes from my phone and is replaced by the generic flower. Last night, I checked my wife's Z10 & low and behold, it was missing on hers as well.
The only common thing we've both done to our phones is increase the brightness option which seems to have caused this.
Does anyone know how to repair this? Althought it doesn't affect phone performance, it is frustrating to say the least.
Info on phones:
Carrier is at&t. Model is Z10 STL 100-3, software release is 10.1.0.2019 and OS is 10.1.0.2074.
My last work around was to do a security swipe and reinstall 10.1 from scratch (plus all my apps). Way too much work to go through that again.
Any suggestions/fixes are more than welcomed! Many thanks.
* Would also be interested to hear if other Z10 users are having similar issue?

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing preinstalled wallpaper icon (again)

So, to be clear, you're thinking increasing the brightness slider may cause deletion of the BB-Blue wallpaper?

or just the icon?

 

Are you looking for the wallpaper itself?

Do one of your devices still have that wallpaper?

 

 



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Contributor
Posts: 33
Registered: ‎09-16-2013
My Device: Z10

Re: Missing preinstalled wallpaper icon (again)

I have no proof that changing the brightness slider causes the problem, but it "seems" to be the culprit.
The wallpaper is still there; just the preview of it is gone. (reset to the generic flower). And the wallpaper still functions as well. It's the preview image that is gone.
Sorry about the confusion.
Thank you.

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing preinstalled wallpaper icon (again)

Ahh, ok. I understand.

I just looked on my device, and I haven't adjusted my brightness indicator in weeks, with probably two OS upgrades in a month. Guess what, of all my preset wallpaper icons, the BB_Blue thumbnail is THE one not showing the preview, only the same flower non-preview as yours.

Odd, indeed.


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Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Missing preinstalled wallpaper icon (again)

If you want a nice wallpaper

 

http://supportforums.blackberry.com/t5/BlackBerry-Z10/Someone-requested-wooden-bookshelf-Here-u-go/m...

 

 




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Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing preinstalled wallpaper icon (again)

I think he just wants the thumbnail of the wallpaper as described...



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Contributor
Posts: 33
Registered: ‎09-16-2013
My Device: Z10

Re: Missing preinstalled wallpaper icon (again)

Yes, this is correct. Thank you.
So, any idea on how we can make this magic happen? Smiley Happy

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing preinstalled wallpaper icon (again)

I don't know. It's odd enough that it is also the same on mine.

 

I wonder if another user here would check their device.



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Forums Advisor III
Posts: 1,477
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Missing preinstalled wallpaper icon (again)


JSanders wrote:

I don't know. It's odd enough that it is also the same on mine.

 

I wonder if another user here would check their device.


I am with version 10.1.0.4181 and I can see all of the thumbnails for the wallpapers

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing preinstalled wallpaper icon (again)

Martin, out of curiosity, adjust your Display screen brightness and then check again, as the initial poster had done?



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