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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎03-30-2013
My Device: Blackberry Z10
My Carrier: AT&T

Music Player on Z10 wont delwte a song file

Added some mp3 ring tones to the ring tone folder and noticed they showed up in my music player. I deleted them all but one still shows up on the music player list. The file is not in the device folder and does not play but it will not delete or remove from the music player listing. Any ideas?
Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Music Player on Z10 wont delwte a song file

You will need to use file manager to locate the file and delete it.

New Contributor
Posts: 5
Registered: ‎03-30-2013
My Device: Blackberry Z10
My Carrier: AT&T

Re: Music Player on Z10 wont delwte a song file

The file does not show up in file manager. It does not show up in BlackBerry Link either. Also when you click play it says an unknown error has occurred.
Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Music Player on Z10 wont delwte a song file

reboot your device with a battery pull, wait 5 minutes and put it back in. Then do a universal search for that file from your home screen bottom of your screen between phone and camera icon. See if the z10 finds it.

New Contributor
Posts: 5
Registered: ‎03-30-2013
My Device: Blackberry Z10
My Carrier: AT&T

Re: Music Player on Z10 wont delwte a song file

After battery pull the z10 does not find the file. However the music player still has it in the list.
Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Music Player on Z10 wont delete a song file

The music player app will keep track of recently played and recently added and recently played, but when you click on the library icon, then it should not show up on your library.  Click on recent to refresh your list see if that clears it.

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New Contributor
Posts: 5
Registered: ‎03-30-2013
My Device: Blackberry Z10
My Carrier: AT&T

Re: Music Player on Z10 wont delwte a song file

It shows up in the library. I can select it and hit delete but it stays there.
New Contributor
Posts: 4
Registered: ‎07-21-2014
My Device: BlackBerry Z10 STL100-2 Software 10.2.1.2977
My Carrier: Tesco

Re: Music Player on Z10 wont delwte a song file

So what I see is BlackBerry forum provides no real help. Every post here re the Library remains unresolved.
Forums Veteran I
Posts: 1,877
Registered: ‎12-23-2013
My Device: Z30, Z10
My Carrier: Vodacom

Re: Music Player on Z10 wont delwte a song file


HypnoAndy wrote:
So what I see is BlackBerry forum provides no real help. Every post here re the Library remains unresolved.

You may find the files in the Library will disappear in time, after the latest Software update I had to wait more that 12hrs before any items showed in the Library. One week later all my music disappeared while playing via Neutron, 12hrs later it was back again. All my music is on SD card.