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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎08-21-2013
My Device: Blackberry Z10
My Carrier: Rogers

My BB Z10 won't restart after update

I did a software update on my BB Z10 today...it installed fine...but now it won't restart. Its stuck at the BB symbol and I've tried everything. Help??

Guru III
Posts: 32,188
Registered: ‎06-25-2008
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I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: My BB Z10 won't restart after update

remove battery for 5 minnutes and then put back in

 




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New Contributor
Posts: 3
Registered: ‎08-21-2013
My Device: Z10
My Carrier: O2

Re: My BB Z10 won't restart after update

This has happened to me too, but removing the battery didnt work. I know i probably sound stupid but do you have any tips or ideas about what i could do to sort it out? You really seem to know what you're doing and i thought you'd be a good person to ask.

New Contributor
Posts: 4
Registered: ‎08-21-2013
My Device: z10
My Carrier: bell

Re: My BB Z10 won't restart after update

Happening to me right now, did the latest update now stuck on the blackberry logo at 100%. been like this for 40 minutes.Very inconvienant.

New Contributor
Posts: 3
Registered: ‎08-21-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: My BB Z10 won't restart after update

It finally loaded up after about an hour, then went slow for another hour. Its fine now, but so annoyed!

New Member
Posts: 1
Registered: ‎08-21-2013
My Device: z10
My Carrier: SaskTel Mobility

Re: My BB Z10 won't restart after update

So - If I've tried to do a hard reset, and its still stuck at the %100 screen, will it go back to normal? I have done this a couple of times today, and it hasn't accepted the update. I'm started to get really frustrated, as I can't make or receive phone calls; or anything for that matter once its stuck on this darn screen!!

Hopefully this hour wait will be fruitful... Fingers crossed!!

 

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: My BB Z10 won't restart after update

If it's still stuck after an hour then try an autload instead, a good write up on how to do it is here.

 

http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...


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New Contributor
Posts: 4
Registered: ‎08-21-2013
My Device: z10
My Carrier: bell

Re: My BB Z10 won't restart after update

i restarted min about 7 times then it  finally worked. A bunch of new icons, but on my notifications it now says update couldnt be loaded. So all of that and it didnt upload.

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: My BB Z10 won't restart after update

Is this an actual update or an Leaked OS?

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New Contributor
Posts: 2
Registered: ‎09-01-2013
My Device: Q10
My Carrier: EE

Re: My BB Z10 won't restart after update

Got this problem with my Q10...Updated no problem yesterday, restarted as requested last night and after 5hrs was still on 99%. Removed battery, put it back in, and after 8.5hrs, still stuck on 99% again. Will try a few more times, then it's going back to the shop! Really need to fix it without losing anything as I got an SMS during update, forgot about it, and restarted before I read it.