I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
08-21-2013 03:59 PM
remove battery for 5 minnutes and then put back in
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
08-21-2013 04:40 PM
This has happened to me too, but removing the battery didnt work. I know i probably sound stupid but do you have any tips or ideas about what i could do to sort it out? You really seem to know what you're doing and i thought you'd be a good person to ask.
08-21-2013 10:05 PM
So - If I've tried to do a hard reset, and its still stuck at the %100 screen, will it go back to normal? I have done this a couple of times today, and it hasn't accepted the update. I'm started to get really frustrated, as I can't make or receive phone calls; or anything for that matter once its stuck on this darn screen!!
Hopefully this hour wait will be fruitful... Fingers crossed!!
08-21-2013 10:43 PM
If it's still stuck after an hour then try an autload instead, a good write up on how to do it is here.
08-21-2013 11:19 PM
i restarted min about 7 times then it finally worked. A bunch of new icons, but on my notifications it now says update couldnt be loaded. So all of that and it didnt upload.
09-01-2013 05:49 AM
Got this problem with my Q10...Updated no problem yesterday, restarted as requested last night and after 5hrs was still on 99%. Removed battery, put it back in, and after 8.5hrs, still stuck on 99% again. Will try a few more times, then it's going back to the shop! Really need to fix it without losing anything as I got an SMS during update, forgot about it, and restarted before I read it.