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BlackBerry® Z10

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Contributor
Posts: 17
Registered: ‎07-19-2013
My Device: Blackberry Z10
My Carrier: Movistar

My Blackberry Z10 stock on the BB logo and it wont boot

My Z10 frost and I turned it off and on again. At this point the Z10 came back on but only showed the blackberry logo but would not boot, then I went to Blackberry link and tried to reload and it star OK and the BB light a green light, but then after about 5 minutes the green light comes off and the process interrupts showing a message unspecific error 0X0000049.

If I turn the BB10 off it comes back on by it self to the blackberry logo so I have to take the battery off.

Could any body help?

Highlighted
Contributor
Posts: 17
Registered: ‎07-19-2013
My Device: Blackberry Z10
My Carrier: Movistar

Re: My Blackberry Z10 stock on the BB logo and it wont boot

I just came from one repair shop and they tried downloading latest BB link to see if they could solve the problem but when the phone is extracting its software and the light is green, it then stops what its doing and gives the 00000049 error.

I received a massege from FozzieBear which i appreciate but been in Venezuela, my service provider would not take the phone to send it to blarck berry for inspection.

Is there another way that i could send my BB Z10 to Black berry for them to see what is wrong with this phone?