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BlackBerry® Z10

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Contributor
Posts: 41
Registered: ‎03-28-2010
My Device: Blackberry Z10
My Carrier: Etisalat UAE
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My contacts are acting weird !! (dublicate contacts and unable to delete)

Dear All,

 

Today, when I went to my contacts on the Blackberry Z10, I found out that each contact has been dublicated!

 

I tried restarting the phone, but I faced the same problem.

 

my phone is linked to Google Contacts, so i went to Google Contacts online and everything was fine there.

 

So, I decided to remove my Google account and start fresh.

 

After removing the Google Account, I found out that there are sitll contacts on my phone that were not deleted !!!!

 

So, I selected all the conacts and pressed DELETE .. but they were not deleted.

 

I had to go on and delete them one by one.

 

After that I can find "empty" contacts ! just empty enteries with no data at all. I had to go and and delete them one by one too.

 

What's going on with the Z10 ??

 

Yasser Youssef
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: My contacts are acting weird !! (dublicate contacts and unable to delete)

Hey yasserhy,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Go into Settings>Accounts and remove the Google contacts.  Then restart the Blackberry Z10 and re-add the Google contacts, and let me know if you still receive duplicates.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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Highlighted
Contributor
Posts: 41
Registered: ‎03-28-2010
My Device: Blackberry Z10
My Carrier: Etisalat UAE

Re: My contacts are acting weird !! (dublicate contacts and unable to delete)

Thanks for the reply

Well, that is what I did yesterday and it worked fine.

But why did it happen in the first place? Also why did the BlackBerry leave empty contacts in the list? Is it a bug in the system?
Yasser Youssef