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BlackBerry® Z10

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Visitor
Posts: 1
Registered: ‎04-23-2013
My Device: z10
My Carrier: cc

My device (SLT100-4) encountered a serious problem.

[ Edited ]

My device (SLT100-4) encountered a serious problem, the upper right corner of the identification of data has been a jump in between 3g and 3G. Unable to link to the Internet, I did not open BIS service. When I was in the settings in the data connection closed will be fixed in the 3g display. What is the problem?

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Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My device (SLT100-4) encountered a serious problem.

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a reboot. Please hold the top button of your Z10 until the counter counts down and the BB shuts off. Wait about a minute then press the button again to initiate the reboot. Power up and wait patiently through the reboot. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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