05-17-2013 11:15 PM
I had updated my Z10 to the official 10.1.0.273 two days ago (Not the leaked version). It seems to work like charm at first but, I recently noticed yesterday that my Z10 is no longer able to detect any WIFI signal. Not a single SSID can be found when my other device can detected about 7 - 9 SSID in the same area.
What I had try to far are
1. Soft reset via pressing power button for 10 seconds. - Not working -
2. Hard reset via security wipe - Only the first boot wizard can detect and connect WIFI successfully. After the first boot wizard is done, I try disconnect WIFI and reconnect, the same problem as mentioned is back. -
3. OS 10.1.0.273 reloading - Not working, same problem is still occured -
4. OS 10.0.9.2372 reloading - In my second try of OS reloading, I was lucky enough that Blackberry link allow me to update to version 10.0.9.2372, not the latest 10.1.0.273, the WIFI problem is now 100% SOLVED after this reloading.
Therefore, I deduced that in my case, WIFI problem does comes from OS 10.1.0.273. Case closed. !!!
How should I send this information to Blackberry by the way ? As a developer I would like to update my phone to the latest firmware but, it seems like I can't upgrade to this one yet.
05-20-2013 04:26 AM
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Thanks for the post.
You can report this to us, however we do need logs. Please contact your network service provider and ask to be transferred to BlackBerry to create a case number. This is required to be inputted under Help application and press the icon on the left and select Support and then choose report.
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06-13-2013 12:43 AM
I'm seeing plenty of posts from people stating that the wifi broke with the 10.1 update. And then a response asking for a bunch of stuff nobody really can be bothered digging up. End of thread.
My wifi broke with 10.1 as well. A friend's did as well. After a restart, the wifi works. I can leave for work, and it will connect at the office. Sometimes. Head home after work and my home wifi is not found. No networks are found. Restart and I will usually be back on the air again.
I had no issues of this type before the 'upgrade'. Neither did my friend. Hopefully a fix will be pushed out sooner than later, because the problem is real, and I'm 99.99% sure it's caused by 10.1.
06-19-2013 04:18 AM
same as mine.. before i can use my wifi but when i update into latest. - 10.1.0.723 - it seems my wifi doesnt work anymore.. i need to delete the wifi/router info that saved and add it again because - it appears Disabled.
how can i fix this issue?
thanks i advance