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BlackBerry® Z10

New Contributor
Posts: 9
Registered: ‎01-02-2009
My Device: Not Specified

NFC file transfer

I upgraded to OS yesterday and now I'm having issues transferring files to another device via NFC. I'm able to send one file but when I try to send subsequent files, I get an error message, "Failed to prepare file to share".  It worked perfectly fine before the last software update. 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: NFC file transfer

Hey bertolufongo,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Are you able to receive files from NFC?  Also to further investigate why it can not send files from NFC, we will suggest removing the battery and placing it back in and replicate the issue.  If the issue still continues then we will need to gather logs, please contact your network service provider and ask to be transferred to BlackBerry.


Let me know if you have any more questions.






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