04-05-2014 06:32 PM - edited 04-05-2014 06:34 PM
i have a BB Z10 with which i am having some networking issues...................the device shows that it is connected to WIFI and data services are on etc, but it seem as thought device is not connected. Internet is not working and my email addresses are also kaput. A message in the email settings said in red writing 'device not connected to network' even though the Network Connection settings showed it should be. i can also still make calls and BBM. Any ideas/suggestion please?
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04-11-2014 03:22 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.