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BlackBerry® Z10

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Contributor
Posts: 12
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Telus

New Update problem

Since a got the new update 10.1.0.2014 I don't hear any text messages even when i'm on normal or vibrate. I want to my option and everything is on. So is it just me or everybody as the same problem. Please help me.

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: New Update problem

Hi OutBlast00,

Could you provide some more detail on this issue please so I can better assist?

  1. Are you having this issue with SMS text messages only or with email, phone and other applications as well?
  2. Did this occur immediately after updating?
  3. Had you recently disconnected from a Bluetooth device when this issue started?
  4. Does removing and reinserting the battery help?

I look forward to your response.


-FS


 


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Highlighted
Contributor
Posts: 12
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Telus

Re: New Update problem

I have this issue with my SMS. I don't hear when I receive SMS even if I'm on notifications normal or vibrate. Yeah that occur immediately after updating the device. It wasn't connected to a bluetooth device. I tried to remove the battery and wait a minute but nothing have changed. Is there a way to go back to the last update when my phone was working properly ?