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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎04-29-2013
My Device: Z10
My Carrier: Vodafone

New mail message that won't disappear

Good morning,

 

I have a Z10 and on the front screen, when locked, I have a new mail message without a star for unread, that I cannot get rid of. 

In the hub it is listed under the exchange folder, but i have been through the phone and each folder on my PC to mark everything as read, but it still won't go.

 

Does anyone have any ideas how to remove it please?

 

Many thanks

 

Matt

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New mail message that won't disappear

Open your Hub screen and from the top right corner, with your finger swipe from that corner to the center five time consecutively. You will see a quick blank screen and message of resetting the Hub.

 

See if that clears that message.

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New Contributor
Posts: 3
Registered: ‎04-29-2013
My Device: Z10
My Carrier: Vodafone

Re: New mail message that won't disappear

Sadly it didn't work.

 

Thanks anyway.

 

 

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New mail message that won't disappear

Ok, have you set that email as a calendar notification or flagged it?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎04-29-2013
My Device: Z10
My Carrier: Vodafone

Re: New mail message that won't disappear

no, neither calendar or flagged.
Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New mail message that won't disappear

Do your new, unread emails normally appear on this lock screen?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code