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BlackBerry® Z10

Posts: 15
Registered: ‎06-03-2013
My Device: Z10
My Carrier: Beeline KZ

No incoming and outcoming calls

Good day, dear!


Interesting story about my phone.

I have reset my phone to factory settings. But my phone is don't calling and dont get calls. Sim card is working on another phone. When call to BlackberryZ10 from my phone, on my phone call is going to Blackberry, hooters is going, but Blackberry is not answer, only silence, no effects on the screen.

When i try to call from Blacberry to any phone, when dialing number - the screen darkens and then brightens and nothing happens. What should i do, please help!


Many thanks in advance!

Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: No incoming and outcoming calls

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.


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Posts: 15
Registered: ‎06-03-2013
My Device: Z10
My Carrier: Beeline KZ

Re: No incoming and outcoming calls

Fuh, Jesus. Have update firmware to 1.2.**** and have done your advices. Now phone is perfect. Thank you!