04-13-2013 11:01 AM
HI there i have been experiencing a sond problem on my Z10. Randomly my speaker will just stop working, i cant play music, alarm doesnt go off, phone doesnt ring, or anything, in addition the vibrate doesnt seem to work either.
I initially thought it was a software problem, but i have recently updated my software to 10.0.10.99 and the problem still persists. the only way to fix it is to restart or pull the battery.
i dont use a bluetooth device, but i do use wifi. i recently read a thread that said one should delete all bluetooth paired devices and restart to get it to work, so i am waiting to see if it happens again.
Is this a Software issue? should i be concerned?
04-17-2013 12:10 PM
Can you try performing a backup, via BlackBerry Link, then perform a security wipe and test it again? It sounds like a software issue as the updates for the BlackBerry Z10 only install updated components and does not re-install the entire operating system as in past devices.