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BlackBerry® Z10

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Regular Contributor
Posts: 56
Registered: ‎08-07-2014
My Device: Z10
My Carrier: mtn

Not charging fully - z10

My phone is only about 8 weeks old and used to charge overnight to 100%. Now recently it stopped charging at 82%, then 80% and now 78%. Seems to loose 2% per day so eventually it wont charge!! That is 22% difference and makes a huge diff as my battery lasts me the whole day so i  normally charge overnight!!

I have taken my battery out, with charger in twice!! It worked when I put the battery back in but am back to the same problem!!

What is the problem - my battery or my device?

How do I resolve this problem?

and please help me as this has been ongoing for a while!!!

Thanks

Posts: 94,163
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not charging fully - z10


What is happening is that your on-device battery meter is off-sync with the actual battery charge.

Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.

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